Privacy Notice
Last updated: 17 August 2026
SME Recover Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains what personal information we collect, why we use it, how long we keep it, who we may share it with and the rights available to you.
1. Who we are
SME Recover Ltd is the data controller responsible for personal information collected through this website and in connection with enquiries made to us.
SME Recover Ltd
Company No. 15279062
Registered in England and Wales
Registered Office: Martland Mill, Mart Lane, Burscough, Ormskirk, England, L40 0SD
Email: info@smerecover.com
2. Information we collect
Depending on how you contact or interact with us, we may collect:
Your name, company name, email address and telephone number.
Information you choose to provide about your business or circumstances when submitting an enquiry.
Correspondence between you and SME Recover by email, telephone or other agreed communication methods.
Basic technical information generated when you use our website, such as IP address, browser information and cookie information where applicable.
Information necessary to administer a relationship with you if you later become a client.
Please do not submit highly sensitive personal, banking or financial information through the website contact form unless specifically requested.
3. Why we use your information
We use personal information primarily to receive and respond to enquiries, understand the nature of the support being requested and communicate with you about potential next steps.
Where you ask SME Recover to provide services, we may also use your information to take steps at your request before entering into an agreement, provide agreed services, administer our relationship with you and maintain appropriate business records.
We may also process information where necessary to protect the security and proper operation of our website and communications, establish or defend legal claims, prevent misuse or fraud, or comply with legal and regulatory obligations.
4. Our lawful bases for processing
Depending on the circumstances, we rely on one or more lawful bases under UK data protection law.
We may rely on legitimate interests where it is necessary to respond to business enquiries, manage our communications, administer SME Recover's business activities and maintain the security of our systems, provided those interests are not overridden by your rights and interests.
We may rely on contractual necessity where processing is necessary to take steps at your request before entering into a contract or to provide services under an existing agreement.
We may rely on a legal obligation where we are required to process or retain information by law.
Where consent is required, such as for certain non-essential cookies or any future direct marketing for which consent is necessary, we will request it separately. You may withdraw consent at any time.
5. Marketing
Information submitted through the SME Recover enquiry form will not automatically be added to a marketing list.
We will not use your enquiry details for direct marketing unless there is an appropriate lawful basis and, where required, you have separately chosen to receive those communications.
6. Sharing your information
We do not sell your personal information.
We may share personal information with service providers that help us operate our business, website, email or IT systems. These providers may process information only as necessary to provide their services to us and are expected to protect it appropriately.
Where appropriate to your circumstances, SME Recover may also discuss or share relevant information with external professional advisers such as accountants, solicitors, licensed insolvency practitioners or other specialist professionals.
We will only do this where there is a valid lawful basis for doing so and will normally explain the proposed referral or disclosure to you beforehand, unless we are legally required or otherwise lawfully permitted to disclose information without doing so.
We may also disclose information where required by law, a court, regulatory authority or other lawful process.
7. International transfers
Some technology and service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally and UK data protection law requires additional protection, we will ensure that an appropriate lawful transfer mechanism and safeguards are in place.
8. How long we keep your information
Where you make a general enquiry but do not go on to become a client, we will normally retain information relating to that enquiry for up to 12 months after our last meaningful contact with you, unless there is a legitimate reason or legal requirement to retain it for longer.
If you become a client, relevant records may need to be retained for a longer period for contractual, legal, accounting, insurance, dispute-resolution or other legitimate business purposes.
We do not intend to retain personal information for longer than reasonably necessary for the purpose for which it was collected.
9. Keeping your information secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Cookies and website information
Our website may use cookies and similar technologies required for the website to function correctly.
Where non-essential cookies or similar technologies are used, for example for analytics or marketing purposes, they will be managed in accordance with applicable consent requirements.
You can manage your preferences using the cookie controls provided on the website.
11. Your data protection rights
Depending on the circumstances and the lawful basis being relied upon, UK data protection law may give you rights relating to your personal information, including the right to be informed about its use, request access to it, ask us to correct inaccurate information, request deletion or restriction of processing, object to certain processing and request data portability where applicable.
Where we rely on your consent, you also have the right to withdraw that consent.
These rights are not absolute in every circumstance. If you wish to exercise a data protection right, contact us at info@smerecover.com.
We may need to confirm your identity before responding to certain requests.
12. Data protection complaints
If you have a concern or complaint about how SME Recover has collected, used, stored or shared your personal information, please contact:
We will acknowledge a data protection complaint within 30 days and will take appropriate steps to investigate and respond without undue delay.
If you remain dissatisfied, you also have the right to raise your concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
13. Links to other websites
Our website may contain links to websites operated by third parties.
SME Recover is not responsible for the privacy practices of external websites. We recommend reviewing the privacy information provided by any third-party website you visit.
14. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our website, services, suppliers or legal obligations.
The latest version will be published on this page together with the date it was last updated.
15. Contact us
For questions about this Privacy Notice, requests relating to your personal information or data protection complaints, contact:
SME Recover Ltd
Martland Mill
Mart Lane
Burscough
Ormskirk
England
L40 0SD
Email: info@smerecover.com